Shipping Policy

Shipping destinations and costs

K2Action Gear ships from Poland to EU countries and other destinations in Europe. We can also arrange worldwide shipping by prior agreement. Enter your delivery address at checkout to see the available shipping options and charges before placing your order.

If your destination is outside Europe or checkout shows no shipping option for your address, email sales@k2action.eu before ordering. We’ll confirm whether we can ship to your address and provide a shipping quote and estimated delivery time.

Order preparation and delivery times

Orders containing only in-stock items are shipped the same day when placed before 12:00 noon, Poland time, on a business day. We hand orders over to carriers on business days. Carrier transit time depends on the destination and shipping method.

Items made to your specifications may take longer to prepare. If you need a custom item by a specific date, contact us before ordering to confirm the expected delivery date.

For consumer orders, we deliver without undue delay and within 30 days of concluding the contract, unless we agree on a different delivery period with you.

Local pickup

You can collect your order at Siekierczyna 58, 34-600 Limanowa, Poland, on business days from 08:00 to 16:00. Please wait for us to confirm that your order is ready before coming to collect it.

Delayed, missing, or damaged deliveries

If your parcel is late, appears to be missing, or arrives damaged or incomplete, email sales@k2action.eu with your order number and a description of the issue. We’ll look into it and contact the carrier where appropriate.

For damage, photos of the parcel, shipping label, and affected items can help us investigate. If the courier can record the damage at delivery, you may ask for a damage report. You can submit a complaint without a courier’s damage report.

If we miss the agreed delivery deadline, consumers can generally give us a reasonable additional period to deliver. If we miss that deadline too, you may cancel the order and receive a refund. You may cancel immediately where the law allows, including if an agreed delivery date was essential or we have refused to deliver.

Returns

For withdrawal rights, return instructions, and refunds, see our Return Policy.